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SaaS Product Management Challenges

This article by Barry Paquet from QuantumWhisper highlights how the SaaS industry is changing and how product management skills and responsibilities are evolving under SaaS.

Always-on customer engagement: It’s not just omnichann...

The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics ...

Marston’s raises the bar with Microsoft Dynamics 365 C...

When Marston's needed help to learn as much as possible about their customers' evolving tastes, they turned to the Microsoft suite of intelligent apps that communicate with one another to ge...

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Deliver connected and empathetic customer experiences

When you enable Always On service from Microsoft, the data you collect turns into exceptional personalized experiences that keep your customers coming back for more. Subscribe today to learn...

Wiltshire Council improves services for 470,000 residents wi...

In 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer's needs. ?Watch this video and contact Skalable Technologies...

How virtual agents transform the customer experience

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog pos...

Deliver always-on service with Dynamics 365 Virtual Agent fo...

Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use d...